who all is having problems with the site loading

[infinity]

Sign here please...

thanks.

[christySYK]

Uh I am off and on. Sometimes it won't connect. I've had the chat crash on me a couple of times because firefox can't connect. It hasn't been a HUGE issue though.

[George Bailey]

Seems slow(er) and wouldn't load a couple times, but oh so glad the forum is back up and running!

[Leon]

I get plenty of loading errors.

[3MTA3]

Having issues, same as above two posts.

[CraziNate]

On my end its not really slow while loading the homepage but once I click on the forums or an actual thread is when it is slow for me

[Leon]

Was there a server crash or something?

[infinity]

As far as I know it's the host it has to be.

[Leon]

How much dough would it cost to get a server of your own and host the site yourself?

[infinity]

free... I have a server sitting right next to me. But my internet connection would be what is stopping me I only have a 2 mb upload speed. http://infinity888.com is hosted by me and it works flawlessly.

[green machine]

On my end its not really slow while loading the homepage but once I click on the forums or an actual thread is when it is slow for me

same for me,

I emailed the host like the banner said, and they told me it was an issue on my end.

[CraziNate]

I have 25mb/15mb Kevin if you want me to help with anything. Nate I doubt it has anything to do with our end here at work. We have like T3 or something crazy

[PullDawgPits]

Ugh! Me!

I have to resend everything, reclick everything and just all around sloooooowww

Stephanie

[smith family kennels]

Im still having some issues with it but its not enough to really bother me.

[infinity]

Nothing has been fixed... And it's really starting to bother me. I pay alot of money for this host. Well here we go on like day 4.

[smith family kennels]

yeah i understand kevin. I would be pissed!!! Im having to refresh pages to get them to load sometimes but not to bad mostly its just really slow and is taking forever to load. Makes me feel like im on GoPitbull. I wonder what is slowing them down.

[smith family kennels]

ok let me take that back its doing it more than I thought.

[infinity]

sorry every one.... This will be the last day for this. If it doesn't get fixed today I am changing hosts yet again. I know the loading times are painful and I know it sucks clicking on things twice or three times or how ever many times it takes. I am looking at new options right now.

[smith family kennels]

Its ok Kevin its not your fault. You do a great job for our little community and its nice to have somebody that really cares for the site and its members :)

[SnakeDoctor]

Ok here is the reply after Kevin and I actually took the time and open the proper trouble ticket instead of waiting on the shit head chat support people that just read off of a scribed





Hello,
After speaking with the admin that has been monitoring and working on this issue I've learned they are going to swap out the hardware on this server tonight. That should resolve all the issues that its been having, its been scheduled for 10pm CST tonight.
I also spoke with our sales manager to see what the options are with regards to moving servers. Traditionally its not something we offer since it can be so much work between moving files and updating dns. We would like to see if the chassis swap resolves things first and then if you have any other issues we will get you moved to another server. Hopefully things will be resolved once the hardware is replaced.
If this works for you please let me know. I have an admin working to keep things as stable as possible today until we can swap the hardware tonight.
Regards,
--
Justyn S.
Support Supervisor
HostGator.com LLC


So please be patience Kevin they are working on it lol

[infinity]

Well here is mine from said admin.
Hello,
We have received several reports similar to yours and have been investigating this. The issue is rather hard to track, as there doesn't appear to be a specific definitive reasoning for it. It may be due to hardware issues, so we are going to be changing the server's hardware (chassis) tonight around 10 PM CST. We also are watching this and looking for other possible problems in the network and software sides as well today.

Please let us know if you have any further questions or issues, or if you just want an update to the situation.

Thank you,

Matt S.
Linux Systems Administrator
Hostgator LLC.

[green machine]

and this is mine from said admin


Hello,

I do understand, however unfortunately this issue is being caused by that script. Unfortunately we are not equipped to be able to debug programming problems, and since your server is not under any load at all, this is not a server-side issue.

Can you please ensure the client has tried disabling all plugins they may have enabled, so that you can test to see if this slow down may be related to a malfunctioning plugin?



Best regards,

Russell Jones
Linux Systems Administrator
HostGator.com LLC
http://support.hostgator.com
Your feedback is important to us. Please take a moment to rate this response. Upon doing so, you will be entered to win a $50 credit towards your HostGator account.

[SnakeDoctor]

That is because you are only talking to the first tier people and they read off a script. It was not until yesterday I opened a main ticket on the box itself. I am actual surprised they even talked to you being you are not the direct customer.

I will take the blame for the slow fix i was trying to give them time to fix it before i started pushing harder to get them to look into it.

[SnakeDoctor]

Looks as if they changed out the unit now we just need reports from the users if the connect is working better now so please post and let us know if you are still having troubles

[infinity]

Problem seems to be fixed!

[SnakeDoctor]

Told you it was your ISP lol joking good to see they fixed it thu now you can chill out and pay more attention to BFBC2 instead of moving host

[christySYK]

I haven't had any problems today. Hurray!